1win Casino - Player's deposits have not been received.

I have deposited two times 4300 rup and 7300 both recharge not received in game account

Dear ibrahimattar543, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

What about my money not small amount hard earned money I have been disposited plz help mi 1 win is fraud

Have you contacted your payment provider as suggested?

How to connect contact to payment provider????there is no option available to contact payment provider I contacted support support Sayed 24 hours the Sayed 48 and know saying 7 days wait.

Could you please let me know which payment method you used to deposit funds into your casino account?

UPI Paytm phone pay

In that case, you should contact UPI, PhonePe, and PayTM to inquire about the status of your transactions. Please get in touch with the payment providers and let me know about their response.

I contacted Paytm phone may in rply they Said your money successfully send to merchant account I DIPOSITED once again and two times deposit not received in game id plz see plz help 1 win is doing fraud and eating money

Depositers ar fraud 1win want to remove that all fraud depositers

Could you please forward me the communication with your payment provider regarding the lost deposits? My email address is veronika.l@casino.guru. Thank you.

Thank you for your emails. I completely empathize with your frustration, ibrahimattar543. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 19 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.

Thank you for your patience and understanding in advance.

Dear ibrahimattar543,

Has the money reached your casino account, or have you received the money back to your bank account? Please keep me updated on the latest developments.

30 days gone my money eaten by 1 win daily I m contacting support but nothing happens 30 days means what know no words my money eaten 😭 😢

Thank you for your replies. Before we proceed with the investigation, I need the following documents from you:

• the bank statement from 28 August until today
• screenshot of your deposit history in the casino
• communication with your payment providers and the casino customer support

My email address is veronika.l@casino.guru. Thank you in advance for your cooperation.

Thank you very much, ibrahimattar543, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Guru help 3300 rup deposit 5 days gone

And 7300 rup deposit 48 days crossed but not refunded

Dear ibrahimattar543,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 1win Casino representative to join this conversation.

Dear 1win Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Добрый день!

Денежные средства пользователя не поступали на наш счет.

Пользователю необходимо обратиться за возвратом денежных средств в платежную систему, через которую он совершал операцию.

С уважением, команда 1win.

Eaten my money 1 win give me my money I paid form your app

Dear 1win Casino,

Could you please send me a screenshot of the player's transaction history from August to September to miroslava.d@casino.guru ?

Thank you for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Добрый день!

Предоставим информацию в самое ближайшее время. Приносим извинения за доставленные неудобства.

С уважением, команда 1win.

1win is fraud and all fake

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

1 win is fraud eating lots of money

how many months gone but they not given my money

Добрый день!

Предоставим информацию в ближайшее время. Приносим извинения за доставленные неудобства.

С уважением, команда 1win.

Fraud big fraud

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Добрый день!

Мы создали запрос по депозиту на сумму 7 300. Пожалуйста, ожидайте.

Также просим ibrahimattar543, отправить нам следующую информацию по депозиту на сумму 4 300 на электронный адрес support@1win.social:

Скриншот ответа банка и выписку с момента депозита до сегодняшнего дня. Мы создадим запрос и проверим информацию.

С уважением, команда 1win.

Already given all details you fraudsters my 2 deposit eatan. 2700 rup and 7300 an know you are only diverting us give me my money in game id

3 months gone u eaten my money give me my money back give all details to casino guru why you looting people

Dear ibrahimattar543,

Could you please confirm, if you have received the first deposit of 7300 INR since your last message?

Thank you.

I not received 7300 deposit in game id. And i not received any refund to my bank account

1st 7300 and second deposit of 2700 bot deposit eataan buy 1win and they ar diverting only not given my money back asking for details i given all details to 1win maneger my big amout is 7300 i want my money back to game id or tell tem to refund in my bank account

Check in history of my game id i paid 7300 money was debited from my bank account and not credited to my game id all details are in game account check it and all screenshot i given to 1win and bank statment also i given to 1win

29 August I deposited and today this is December how much time they want to give me my money back hard earned money i losed all in 1win know i m in dept plz plz plz give me my money back I addicted to play game in 1win they are taking money looting people tell them to give me my deposit ofe 7300 rup that i was deposited on 29 aug all details I already given dont divert us 1win this amount is small for you why you arguing ???

Only 7300 deposit pending from 4 months

Once again I deposited not recived in game id 4 days gone

Dear 1win Casino,

Can you please send me proof of the credited deposit?

Thank you.

1win is fraud they only divert us go to bank and etc etc they all are fraudsters I deposited 3300rup 2 days ago not received in my game id I asked answer is we not recived money i have screenshots i paid

7300 deposited 4 months gone know they only diverting us fraud and begger 1win is non trusted app fraud i will fill case on cyber crime know

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They are fraud thats way

1win is fraud thats way they are not solving my problem 7300 amout is too small amout for 1 win and they are arguing for small amount once again I deposited 3300 rup that deposit also not given 7 days gone newer trust 1win casino any time u will kicked out from your id any after paying we give proof of payed amount. They not accept that we paid 1win say we didnt received what hell is this behaviour fraud and very risky non trustebale plz casino guru do something know total 7300 plus 3300 pending lossed to much money hard earned tel 1win give me my money back plz

Добрый день!

Уважаемый ibrahimattar543 По Вашей заявке на сумму 3 300 за 30.12 . 3 января специалисты предоставили ответ, что провайдер не получил средств по данному депозиту. Если средства не были Вам возвращены, то пришлите, пожалуйста, в чат или на наш электронный адрес support@1win.social выписку с банковского счета с момента пополнения до сегодняшнего дня и скриншот ответа технической поддержки банка. К сожалению, мы не получали от Вас этой информации.

По депозиту на сумму 3 300 за 09.10 ситуация такая же. Заявок с выпиской не было создано и мы не можем создать запрос.

По депозиту на сумму 7 300 мы предоставим ответ немного позже.

С уважением, команда 1win.

Dear ibrahimattar543,

Have you been able to send casino the requested bank statement?

Dear ibrahimattar543,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

6 months gone know what i know my money will not get to me 1 win eaten my money and i changed platform I given already statement off my bank so i lossed all patient know i don’t believe and i dont have any hope that i will get my money back so there is no benefit 1 win knows very well that i paid 7300 3300 eatan lossed loyal customer

Dear ibrahimattar543,

Please forward me the mail with your bank statement you sent to the casino to miroslava.d@casino.guru .

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear 1win Casino,

Could you please confirm, if you have received the player's bank statements?

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Добрый день!

Предоставим информацию в самое ближайшее время. Приносим извинения за доставленные неудобства.

С уважением, команда 1win.

1win people are just passing time, it's been 8 months, what now fraundsters

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This casino is fraud and and just for small amount they arguing with us fraud fraud fraud 8 months gone what they want i given all proofs

Добрый день!

Уважаемый ibrahimattar543, уточните, пожалуйста, с какого электронного адреса Вы обращались на нашу почту support@1win.social?

С уважением, команда 1win.

Dear ibrahimattar543,

Have you received any update from the casino?

Dear ibrahimattar543,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.