1win Casino - Player's deposit not credited.

Hello sir. My money is deducted. But deposit not received in 1win app.

ID 57356226

Dear vaishnavianandakute,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Yes sir. I spoke to the payment processor about it. There was no solution from them. He said I will talk later and did not respond later. * Yes, this was my first deposit. *I have sent the payment screenshot to your email.

Thanks for your message.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which you said you already did. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account. I'll keep the complaint open for a month to allow the transaction to clear. I’m sorry we couldn’t be of much help now. Thank you very much for your understanding.

Dear vaishnavianandakute,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.