The player from Argentina is facing issues with a deposit that has not been credited for 5 days.
I made a deposit and have been waiting for 5 days. They gave me a ticket number to follow up on my case. When I asked, they told me the deposit was made and that I had already spent it. Later, they said they had given me the wrong ticket and that my issue was never resolved. They are now supposedly going to file an appeal to resolve my issue, which means I have to wait up to 7 more days.
Dear sandovalsofia377,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas