HomeComplaints1win Casino - Player's deposit issue is delayed.

1win Casino - Player's deposit issue is delayed.

Amount: $15,000 ARS

1win Casino
Safety Index:Above average
Submitted: 30 Oct 2024
Case opened Current status

Waiting for player to reply

5d 10h 21m 2s

Case summary

yesterday

The player from Argentina is facing issues with a deposit that has not been credited for 5 days.

Public
Public
1 week ago
Translation

I made a deposit and have been waiting for 5 days. They gave me a ticket number to follow up on my case. When I asked, they told me the deposit was made and that I had already spent it. Later, they said they had given me the wrong ticket and that my issue was never resolved. They are now supposedly going to file an appeal to resolve my issue, which means I have to wait up to 7 more days.

Automatic translation:
Public
Public
1 week ago

Dear sandovalsofia377,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Please, could you clarify if you have tried contacting your payment processor regarding this issue?
  • Was it your first deposit in this casino?
  • Please could you forward the payment confirmation and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Edited by a Casino Guru admin
Public
Public
yesterday

Dear sandovalsofia377,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

sandovalsofia377 has 5d 10h 21m 2s to reply

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