Dear Akib,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with 1win Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Did you receive an email from the casino explaining why your account was blocked?
What types of games did you play? Was it slots, live casino games, or did you participate in sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Akib,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with 1win Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Did you receive an email from the casino explaining why your account was blocked?
What types of games did you play? Was it slots, live casino games, or did you participate in sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika