1win Casino - Player’s account has been closed with false accusations.

My 1 win account I'd is 93309320 ,

I have created the account in October 2024 9 October ,

Hardly they allow me 1 day's to use their platform,

First time when I withdraw the amount of ₹1200 , they didn't proceed the withdrawal so i contacted to 1win security team on e-mail , they said I need to submit KYC documents , I agreed on that I submitted the KYC documents, so I continued the 1win platform , but after hours again' they stopped the withdrawal and blocked my account now' I'm not able login to my account ,then again I asked to 1win team via email 1win security ,

They stated this reason 👇

The account was blocked in accordance with clause 9.7 of the rules:

In accordance with clause 9.7. Rules for using the site, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a bookmaker company (multi-account, use of software to automate bets, playing in arbitrage situations, if the game account is not used to place bets, abuse of loyalty programs, etc.), then the bookmaker company reserves the right to stop such fraudulent actions by canceling bets and closing the bettor’s gaming account.

This is absolutely 100% false accusations on Me, I did not use any multiple accounts, I have only one account at 1win platform , I had played aviator in which I have lost multiple time, you can check my game history , I asked 1win team many Times for the evidence on email but they didn't reply at all, i always play with loyalty sometimes I lose some Times I win game , but blocking my account with false reason of you check I deposited 1200 I played and then I put the request for withdrawal but instead of withdrawing they blocked my account I'm not going to accept this , I'm a youtuber ,if my account will not get unblock I will give the feedback of my experience with evidence, so other users will be aware

I request to Casino guru team please ask them for the evidence , and share me as well

Looking forward for your reply

Dear agaadi2003,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me the link or a screenshot of it.

Was Aviator the only game you played, or did you play some other games as well? Did you make any bets on sports?

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronica,

All I remember that I collected my winning without bonus.

Yes aviator was the only game played that moment around 2 hours and I withdrew my money and immediately and immediately after that they blocked me

I think so no but there can be my brother sister playing I asked them about this they said no one was playing

If they can only provide me the first and last withdrawal money of rupees 1200 I am happy with that but they stopped the withdrawal as well as they blocked my account which couldn't work

Thanku for your response

Best regards