1win Casino - Player’s account has been closed following alleged fraudulent activity.

My 1 win account I'd is 78443182 , 

I have created the account in June 2024 I don't remember the exact date ,

Hardly they allow me 15+ day's to use their platform,

 I had tried to withdraw amount 1. Rs. 26,879.00, 2. Rs. 7k+ by 1win I'd , they didn't proceed the withdrawal so i contacted to 1win security team on e-mail , they said I need to submit KYC documents , I agreed on that I submitted the KYC documents, so I continued the 1win platform , but after few Days again' they stopped the withdrawal and blocked my account now' I'm not able login to my account ,then again I asked to 1win team via email 1win security ,

They stated this reason 👇

The account was blocked in accordance with clause 9.7 of the rules:

In accordance with clause 9.7. Rules for using the site, section General Terms and Conditions (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a bookmaker company (multi-account, use of software to automate bets, playing in arbitrage situations, if the game account is not used to place bets, abuse of loyalty programs, etc.), then the bookmaker company reserves the right to stop such fraudulent actions by canceling bets and closing the bettor’s gaming account.

This is absolutely 100% false accusations on Me, I did not use any multiple accounts, I have only one account at 1win platform , I had played evaluation live casino game's, you can check my game history , I asked 1win team many Times for the evidence on email but they didn't reply at all, i always play with loyalty sometimes I lose some Times I win game , but blocking my account with false reason I'm not going to accept this , I'm a youtuber ,if my account will not get unblock I will give the feedback of my experience with evidence, so other users will be aware. 

I request to Casino guru team please ask them for the evidence , and share me as well. 

Dear nafeb2018,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you are experiencing with your 1win account and the difficulties with your withdrawals. To help us better understand your situation and assist you effectively, could you please provide more details about the following:

• When did you first attempt to withdraw the amounts of Rs. 26,879.00 and Rs. 7,000+?
• Did you receive any confirmation or response from 1win after submitting your KYC documents?
• Have you noticed any specific activity or transaction in your account that could have triggered the blocking, according to 1win's clause 9.7?

Can you provide any correspondence from 1win regarding their reasons for blocking your account, apart from what you’ve already mentioned? My email address is petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hey @petronela thank you soo much for your reply , I hope you're doing well!

(1) I had tried to withdraw amount by 1win I'd ID 78443182 But i didn't get withdraw from it.

I provide details below -

1Win I'd : ID 78443182

Email I'd : na********8@gmail.com

Withdraw amount :

1. Rs. 26,879.00

June 20, 2024, 11:31 AM

2. Around Rs. 7k+ I had Left fund in my account section which I did not withdraw.

(2) Yes I have receive confirmation or response from 1win after submitting my KYC documents.

Like that - 

Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.) 

And next day again received a mail form 1win, that is -

 Hello! Our security service has carried out a comprehensive and objective check regarding your game account na********8@gmail.com and, based on its results, we report the following.At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.Thus, in accordance with the violation of clause 9.7. game account na********8@gmail.com has been blocked and cannot be restored.Please note that upon re-registration, your game account will be blocked without prior notice.Sincerely, 1win team.

(3) But next day when I tried to login , it's States that your acount is blocked, reason I mentioned in previous Above text. 

Please resolve this on High priority. 

Hi nafeb2018,

• Could you advise which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?

Thank you.

Hello Petronela,

• I used to play the most games 1. Crash Game Specially Aviator 2. Live Casino Specially Hindi Roulette.
• Before playing any game, I used to deposit money in my 1win ID from my bank account through UPI. After that I used to play the game. I did not use any kind of bonus to play the game. Whatever game I played, I played with my own money.

I request you to help me and withdraw my money which is stuck in 1win.

Thank you.

Hi nafeb2018,

Could you please confirm whether you have provided all the requested information as required by the casino on June 25th?

Thank you.