The player from Singapore had deposited 11,298 INR into their 1win account, which was subsequently blocked without any suspicious activity. The casino did not refund the money and did not respond to the player's contact attempts. We attempted to gather more information from the player but received no response. Consequently, the complaint was rejected due to the lack of communication from the player.
1win Casino - Player's account has been closed and money confiscated.
Amount: 11,298 INR
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
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5 months ago
I have deposited 11298 in my 1win account i have not committed any suspicious activity what so ever but they have blocked my account and theey are not refunding my money as well pls help to resolve my issue as this is a very big amount for me
i have tried to contact them but they simply dont reply me
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5 months ago
Dear taranpalsinghdab,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
- If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 months ago
Dear taranpalsinghdab,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
