1win Casino - Player's account has been closed after withdrawal attempt.

I made withdrawal of 7000 rupees after that they ask me to verification i done verification after verify they blocked my account they didn’t paid my amount till now

Dear aditixgautam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I don’t know exact date but I registered more than month before this i made withdrawal also 2-3 times in last withdrawal they ask me for verification when i completed verification they said you can make withdrawal safely now after that I made withdrawal 7000 it was in progress for so much time so I contacted 1win support they told me to contact 1win through email then 1win support send me verification link again where I completed my verification successfully again after that they send me email saying this "Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)

Best regards."

on 6th December after this they did not replied of my any emails

I played game called Aviator and evolution gaming coin flip

Thank you very much, aditixgautam, for providing all the necessary information. I will now transfer your complaint to my colleague, Pavel (pavel.k@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Okay sir I did email also in security@1win.social but they are not responding to my emails also

Hello, aditixgautam!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player.

Thank you!

thanks so much sir im waiting for solve my issue because 1win is not giving respond of my emails also now

Good afternoon

We sent the information to your email address. Please take a look.

Best regards, 1win team.

 1win team, thank you!

aditixgautam, we have received proof from the casino that you have created multiple accounts on the website. It is prohibited and we consider such behaviour unfair, therefore, I must reject your complaint. Unfortunately, I cannot disclose details of the proof as it may help you to bypass other casinos' anti-fraud measures in the future.