Dear akshat1435,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you accumulated your winnings with or without an active bonus?
Could you please specify what types of games did you play? Were they slots, live casino games, or did you participate in sports betting?
Do I understand correctly that your account was blocked during verification? Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear akshat1435,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you accumulated your winnings with or without an active bonus?
Could you please specify what types of games did you play? Were they slots, live casino games, or did you participate in sports betting?
Do I understand correctly that your account was blocked during verification? Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika