1win Casino - Player's account has been blocked and funds confiscated.

My blocked 1win account is is 96899444. As far as I know I didn't do any fraudulent activities and I not committed any cheating against betting company. I not committed any illegal activities. I followed all rules and regulations. As I seen reason in mail for blocking my 1win gaming account id is I violated 9.7 rule. I used to play in this 1win account from many days. I never faced any problems when I did small amount of deposits. But on 10th November I did deposit of 2020.02 Bep20 USDT. And I received amount upto 191k inr into my gaming wallet. I used all my deposit amount in 1win by playing aviator and I did my funds from 191k to 201k. I just got only 10k profit. So I made my all wallet money withdrawal at around 8:50am - 9am. All of sudden my all withdrawal requests got cancelled and, my entire money which I placed for withdrawal got back into my gaming wallet. So again around 1pm placed withdrawal of my money which present in my 1win gaming account id 96899444. On 10th November I received a mail from 1win security support team that I need to submit my documents for verification of, my 1win gaming account with 96899444 I'd. So I also submitted my all necessary documents and my documents verified successfully. After successfull verification I received one more mail from 1win security support team that they need to check my 1win account so it takes upto 14-30days. All of sudden on 12th November around 6pm-7pm I received one email from 1win security support team that my 1win gaming account with 96899444 I'd as been blocked for violation of 9.7 rule which mentioned in there terms and conditions. But as far as I am playing from many days with smaller amounts of deposit I never faced any issue all of sudden when I did huge amount of deposit upto 191k INR. My 1win account violated there rules. I also raised my, issue through mails to 1win security support and also raised my issue through call with 1win customer service. And also I raised my issue with chat support team. Where I am unable to recive any proper response to my issue from any of there side. Where as in call 1win agents who spoken with me they all used very rude language and not given me proper response and one agent on 13th November spoken with me regarding my 1win gaming account block issue. He used very rude language and very bad language with me. I request casino.guru team to please help me to get my amount 201k which got stucked in my 1win gaming account. Those money is very important to me because I need to get an neuro surgery on end, of November so I thought to earn some money from my 1win gaming account but 1win scammed my money by blocking my 1win gaming account with 96899444 I'd.

Hello jkk96745,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?
• Did they specify how exactly did you breach their terms?

Looking forward to your answer.

Regards,

Nick