1win Casino - Player’s account has been blocked after KYC.

My account blocked after completing kyc

Dear ssbhanupratap9926,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please forward me the documents you sent to the casino for verification? My email address is veronika.l@casino.guru. Please also send me the email from the casino you received after your account was blocked.

Do I understand correctly that your account was closed because your verification process failed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Kyc verification already completed with mail

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings with or without an active bonus?

Dear ssbhanupratap9926,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.