1win Casino - Player’s account has been blocked after the first withdrawal.

I created my account a few days back and when I did my first withdrawal I didn’t receive it I was told for kyc and now my account has been blocked in which I had 15k rupeess which I earned through bets fairly please help My ID 71645***

Dear Jassi0067,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you accumulated your winnings with or without an active bonus?

Do I understand correctly that your account was blocked after you submitted your identity documents for verification?

Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I deposited 10 k on my first day I lost the bet next day again I deposited 10k won the bet and my balance was 19500 I did the withdrawal it didn’t happened in first 48 hours then I mailed them my issue the asked me with kyc documents which I sent them and I was told that my account will open before 14 days I have not used any unfair means but they blocked me now and in the mean time I lost some of the money in few bets my account had 15k in it 10 k my money and 5k of winning amount also I did not get one of my deposits of 500 rupes I have attached all the proofs

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

I played live casino games aviator mines Baccarat lucky jet and many more of them

Thank you very much, Jassi0067, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jassi0067,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 1win Casino representative to join this conversation and participate in resolving this complaint.

Dear 1win Casino,

Could you state why the player's account got blocked?

Thank you in advance for providing the information.

Добрый день!

Аккаунт был заблокирован в соответствии с пунктом правил 9.7: 

В соответствии с п.9.7. Правил использования сайта, раздела Общие положения и условия (далее - Правила), если участник пари совершает мошеннические действия в отношении букмекерской компании (мульти-аккаунт, использование ПО для автоматизации ставок, игра на арбитражных ситуациях, если игровой счет не используется для совершения ставок, злоупотребление программами лояльности и т.д.), то букмекерская компания оставляет за собой право пресечь такие мошеннические действия путём отмены ставок и закрытия игрового счета участника пари.

С уважением, команда 1win.

I have not used any software to automate bets, not I had played in arbitrage situations, please help me to get my deposited money atleast if not the winning amount casino guru please help me

Dear 1win Casino,

Thank you for your response and the information provided.

Can you please elaborate on the situation? Could you provide us with the evidence? You can state it here or send it to my email address stefan.m@casino.guru.

Thank you very much in advance for providing the information.

I'll be awaiting your reply.

I have asked them for the proof ‘s many times earlier through many email’s but they haven’t replied casino guru please help me to get my money back

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have read 100 of complain against this specific casino 1Win. To all the one I would suggest please don’t opt for this platform instead you can go for stake 1xbet and other platforms. As this platform blocks accounts of their players as they see them winning they do not reply to mail and just keep the money of the player I request casino guru to kindly raise this issue and prevent all from getting trapped. This 1 win is a perfect scam all of the more than 100 players having same issue can’t be at fault . This 1 win is a huge trap guys please be aware if they don’t return me deposited money then you all should avoid this casino for your own safety casino guru please I request you to take some action against this platform as only affecting their rating won’t help us

Добрый день!

Отправили доказательства на почту. Посмотрите, пожалуйста.

С уважением, команда 1win.

Hello Jassi0067,

I have reviewed the evidence provided by the casino and it appears that multiple accounts were funded with one crypto address, including yours. Such behaviour is strictly against the casino's terms and conditions. Could you comment on this?

I'll be awaiting your reply.

Hello casino guru I am new to this cryptocurrency platform one of my friend taught me about the withdrawal throughput crypto address and he has used my address to fetch the withdrawal in order to teach me the same that too only once. The second time I did it on my own and they blocked my account. I don’t think that I am at fault they could have warned me first but at the very first withdrawal they had blocked my account I don’t think this is the way things work. Only a single warning from their side and I would have cleared them the matter I am not asking for the profit casino guru but atleast they can give me my deposited money . Please help me casino guru for getting my withdrawal. I have not used any unfair techniques to make money if the casino thinks that I have done so they can keep my winning amount and refund me my deposited money only please help me casino guru

Please see I haven’t taken a single withdrawal yet from them

Hello Jassi0067,

Due to the AML (anti-money laundering), we won't be able to help you with returning of your deposits. If you disagree with our standpoint, you can still try to contact the regulator (Curacao Antillephone in this case).

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.