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I created my account a few days back and when I did my first withdrawal I didn’t receive it I was told for kyc and now my account has been blocked in which I had 15k rupeess which I earned through bets fairly please help My ID 71645***

Dear Jassi0067,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you accumulated your winnings with or without an active bonus?

Do I understand correctly that your account was blocked after you submitted your identity documents for verification?

Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I deposited 10 k on my first day I lost the bet next day again I deposited 10k won the bet and my balance was 19500 I did the withdrawal it didn’t happened in first 48 hours then I mailed them my issue the asked me with kyc documents which I sent them and I was told that my account will open before 14 days I have not used any unfair means but they blocked me now and in the mean time I lost some of the money in few bets my account had 15k in it 10 k my money and 5k of winning amount also I did not get one of my deposits of 500 rupes I have attached all the proofs

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

I played live casino games aviator mines Baccarat lucky jet and many more of them