The player from India reported that his account at 1win was blocked without reason, and despite multiple requests, he had not received a refund or resolution. He sought to have his account unblocked to withdraw his funds. The issue remained unresolved as the player did not respond to the Complaints Team's requests for documentation and clarification, which led to the rejection of the complaint.
1win Casino - Player’s account has been blocked.
Amount: 15,000 INR
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Hello team casino guro . I respect you plese remove your site to 1win because my account was block any reson many time request to but don't refund my money and unblock fully fraud site and scam to this mony plese unblock my account I am withdraw my money
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2 months ago
Dear mandalchiranjit114,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Please forward me the email you received from the casino after your account was blocked at veronika.l@casino.guru.
Do I understand correctly that your account has been blocked due to unsuccessful verification? Which documents did you provide and when exactly did you send the last one to the casino? Have any of your documents been approved? Which of your documents were rejected?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Ok mam I am send all asking document
Adhar card 2side photo
Selfi with documents
But why are block me I don't know this 1win site are full scam player i am seeing all players problem your site .. scamer mam I am chek email received many days ago spam to auto delete this fraudulent
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2 months ago
Please forward me the documents you sent to the casino. Also, please send me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru. Thank you for your cooperation.
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2 months ago
Cashino mail was delet in spam I not have this I will eamil but not response
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2 months ago
Do I understand correctly that you deleted the email you received from the casino after your account was blocked?
Nevertheless, you can still forward me the documents you sent to the casino for verification. I have not received anything from you yet (veronika.l@casino.guru). Thank you for your cooperation.
