1win Casino - Player’s account has been blocked.

My account has been blocked and I haven’t received my money from one win and they have not let me

make a single withdrawal

Dear jayatikrishali50,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

Please forward me the email you received from the casino after your account was blocked. My email address is veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Maam i have not hot the withdrawal and i have completed the kyc too and i have 4000 rs there in account and they just blocked my account my money has also not came will my money come back?

Could you please check if you've received any emails from the casino after your account was blocked? Normally, the casino sends an email to the player explaining why the account was closed. If you have received such an email, please forward it to me at veronika.l@casino.guru. This is needed for our investigation. Thank you.

Dear jayatikrishali50,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.