1win Casino - Player’s account has been blocked.

Hi team,

My 1win account id - 20942561

I have account on 1win , since 1 year my account is blocked.

I'm sent everything to unblock my account.

But they not helping me.

I want my account balance $ 16016 dollars in my crypto wallet.

Please help me.

Dear Raja_gupt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when was the last time you suceeded in accessing your 1win Casino account?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

Recently, we encountered a complaint strikingly similar to yours, featuring the same disputed amount and a comparable writing style. Could you provide further details to help us better understand the situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes sir , i am right both complaints ,

My account is blocked since 28/12/2022 .

1 year complete.

You can close my today made New compliant.

Sorry for the mistake.

My account is blocked since 28/12/2023

2 months since my account is blocked

Please reopen my complaint,

My gaming id - 20942561

Sir I please reopen my previous complaint.

URL -

https://casino.guru/1win-casino-player-cannot-update-email

I have right my account blocked wrong date.

My account is blocked 2 months ago.

28/12/2023.

Please reopen my complaint-

This is URL - https://casino.guru/1win-casino-player-cannot-update-email

*My gaming id - 20942561

My account is blocked since 28/12/2023

2 months since my account is blocked.

*Last time I'm login in my account on date 28/12/2023.

*I have played live casino games .

* I don't use any bonus,

I want my fund's is available, please recover money from 1win account.

Please invite 1win support representative and ask them what fraud did I do, i don't have multiple accounts and i never used their bonus as well and I just deposit and withdraw normally, then what is their problem, I want proof.

I have attached the screenshot.

They simply can't block if a person have money in account without any reason,

Please invite 1win support representative and ask them what fraud did I do, i don't have multiple accounts and i never used their bonus as well and I just deposit and withdraw normally, then what is their problem, I want proof.

Response please,

I am played only live casino games.

Please response and forward my issue to 1win support

Sir 7 day's timer is completed, please response,

Please forward my complaints to your senior,

1win Security send me a email that my account never open and permanently blocked.

Please help forward my complaints to your senior team

I want my $ 16016 usd dollars in my crypto wallet,

Please give my money 1win casino

 Petronela

Please response sir , 7 day's time is completed,

Please help me ,

Forward my complaint to your senior support and invite 1win support representative

Hi Raja_gupt,

To summarize, you submitted two complaints from two different Casino.Guru accounts regarding the same issue. When your other complaint was rejected because you stated that your 1win Casino account was blocked more than one year ago, categorizing your complaint as a cold case, you then changed your statement, indicating that your account wasn't blocked in December 2022 but only last December.

I regret to inform you, Raja_gupt, that we are unable to assist with your request. Since more than a year has passed since the initial request was made, we cannot proceed with an investigation. This falls under our policy regarding "cold cases," where issues occurring over a year ago cannot be pursued due to the difficulty in gathering evidence and constructing a timeline.

For this reason, your complaint will now be rejected. Thank you for your understanding. I apologize for the limited assistance we can offer in this instance. Please refrain from submitting further complaints using other Casino.Guru accounts, as they will be rejected or dismissed even before publication. Thank you for your understanding.