The player from India had been trying to update his email address for eight days but was unsuccessful. He had been in contact with the casino's customer support for three months, but his request had not been fulfilled. His account was blocked and he didn't have access to his registered email. He claimed to have a balance of $16,016 in the account. Despite his pleas for assistance, we regretfully informed him that we couldn't help due to the issue being over a year old, making it a 'cold case'. Thus, the complaint was rejected.
1win Casino - Player cannot update email.
Amount: 100 INR
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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10 months ago
I want to update my New email.
Since 8 day's I'm trying to update my New email id, but not helping.
Please help
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10 months ago
Dear mahe,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 1win Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you contacted customer support with your request to change your email? Customer support may be contacted via chat, email support@1win.xyz, or phone number 8(800)301-77-89.
Could you please advise why you wish to update your e-mail?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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10 months ago
Yes contact they always said we have forwarded your request,
But still my New email id not updated please help me.
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10 months ago
Could you please specify when you contacted customer support with your request?
Have you passed the full KYC verification?
Are you able to log into your account?
Please forward me the email you sent to casino customer support. My email address is veronika.l@casino.guru. Thank you.
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10 months ago
I'm contacting since 3 months.
I'm again contacting today they said contact to support@1win.xyz but they not responding and also 1win live chat not working
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Sensitive attachment
10 months ago
My account is blocked , gaming id - 20***561
And I'm unable to update my New email from my side , because account is blocked.
I'm sent check please,
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10 months ago
My Gaming id - 209**561
I Have $ 16016 us dollars in my account.
I have no access to my registered email and my account blocked.
I want my balance so please casino guru team , give my balance to my crypto currency Wallet.
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10 months ago
Gaming id - 209**561
My account already fully verified.
But I'm again sent my documents 5 months ago as per security team.
No help from 1win CASINO.
Please CASINO GURU team invite 1win casino to here. 🙏🙏🙏
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10 months ago
Dear mahe,
Can you please advise when was the last time you logged into your casino account?
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10 months ago
Please help me Veronika 🙏🙏,
Please invite 1win casino,
I want my money 🙏🙏🙏
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10 months ago
I want my money that is struck in 1win casino ,
They not helping me .
If they need anything else, i will send them ,
CasinoGuru team please invite 1win casino here.
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10 months ago
I apologize, mahe, but we regret to inform you that we cannot assist you with your request. As it has been more than a year since the initial request was made, we are unable to proceed with an investigation. This is considered a "cold case", and our policy dictates that we cannot pursue issues that occurred over a year ago. The gathering of evidence and construction of a timeline would be extremely challenging, if not impossible.
Due to the aforementioned reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
