HomeComplaints1win Casino - Player needs assistance with email change for withdrawal.

1win Casino - Player needs assistance with email change for withdrawal.

Amount: 172 R$

1win Casino
Safety Index:Above average
Submitted: 04 Sep 2023 | Case closed : 27 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil had registered with an incorrect email at 1win casino, which prevented him from withdrawing his funds as email confirmation was required. After he submitted his complaint, we asked him to contact the casino directly and provide us with their response. Despite extending the timer for his response, we did not receive any further communication from the player. As a result, we were unable to investigate further and had to reject the complaint.

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1 year ago
Translation

Hello,


I would like to change my email address on the 1win casino site, as I made a mistake when registering. The site didn't ask for email confirmation, so I accidentally entered a non-existent email that's very similar to mine but is missing one letter.


When I tried to withdraw my funds, it asked for a confirmation number and my correct email is not there. So, I would like to change it to the one from which I am sending this complaint.

Automatic translation:
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1 year ago

Dear jaumh7728,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if you tried to contact the casino regarding the issue? What was their response to your problem?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago
Translation

Hello,


I didn't contact the casino directly, I just sent the complaint, and I also looked to see if anyone else had this problem and found other similar complaints and then I sent one or two emails to some experts like you.



I will try to contact the casino.


Automatic translation:
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1 year ago

Were you successful in contacting the casino regarding the issue? Was the casino able to help?

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1 year ago

Dear jaumh7728,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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