The player from India discovered an error in their email address on 1win Casino and has requested support to change it. Despite being told that the change would occur within 24 hours, the player is still waiting since June 17th for the change. The player informed us the issue was resolved earlier than we managed to invite the casino to the thread. The complaint is resolved.
1win Casino - Player is waiting for an email address update.
Amount: ??
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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10 months ago
Dear Janharkhan1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting play. However, I understand that you didn’t do it intentionally.
If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru.
Thank you in advance for your reply.
Best regards,
Petronela
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10 months ago
I have sended the screenshots of chats every time when I chat they tell me same reply
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10 months ago
Thank you, Janharkhan1988, for all the forwarded screenshots. Could you please advise if there are any funds being held by the casino?
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10 months ago
Hello, My money was stuck, the Email id was not changed, so gradually I lost all the money. I request you to change my email id so thah this does not happen to me again.
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10 months ago
Thank you very much, Janharkhan1988, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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9 months ago
Great news, Janharkhan1988!
Thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
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