1win Casino - Player is unable to withdraw funds due to email issues.

I lost my access to my email. I tried to change email but they did not appear to consider my efforts, i have tried more than 5 times a day.

I don’t get the agents, they don’t ask for email during depositingor top ipping, but when it reaches withdrawing time, they are so distirbing with email matters.

By the way, i didn’t verify any email, so if you could help me change the email, i would be so grateful. (The email I entered in the attachment is the one i lost access to to)

Giddo

Dear giddo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

If you lost access to your email, the only thing we would recommend is for you to contact your email provider and proceed to recover it.

We might not compel the casino to change your registered email ourselves.

• Could you please explain whether you have access to the casino account?
• Is your account verified?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear giddo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.