HomeComplaints1win Casino - Player is having email code delivery issues.

1win Casino - Player is having email code delivery issues.

Amount: €94

1win Casino
Safety Index:Above average
Submitted: 19 Jul 2023 | Case closed : 03 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Italy is having trouble receiving the email code necessary for withdrawals. This has apparently happened before, preventing the player from withdrawing his funds. The player did not respond to our questions and comments, so we rejected the complaint.

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1 year ago
Translation

I'm not receiving the code in my email to proceed with the withdrawal. The email is correct and I've made withdrawals before. However, this is not the first time that the code hasn't arrived

Automatic translation:
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1 year ago

Dear 4q6jfjsxc4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation completely.

When was the last time you tried to proceed with your withdrawal?

Have you contacted customer support regarding the issue with the confirmation code? Could there be some technical issue the casino is facing right now? Would it be possible to ask customer support to approve your withdrawal manually?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 year ago

Dear 4q6jfjsxc4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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