Dear k4wpt94qvd,
Thank you very much for submitting your complaint.
I'm sorry to hear about the issues you've been experiencing with your deposit on the online casino. To better understand your situation and assist you more effectively, could you please provide the following details:
- Any communications you’ve had with the casino’s customer support team regarding this issue.
- Screenshots or records from your 1win account showing the missing deposit and any relevant details.
- The user ID you use for your 1win account.
- Have you received any information about the other user ID that supposedly activated your deposit? If so, please share those details.
Please feel free to forward any relevant communications to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear k4wpt94qvd,
Thank you very much for submitting your complaint.
I'm sorry to hear about the issues you've been experiencing with your deposit on the online casino. To better understand your situation and assist you more effectively, could you please provide the following details:
- Any communications you’ve had with the casino’s customer support team regarding this issue.
- Screenshots or records from your 1win account showing the missing deposit and any relevant details.
- The user ID you use for your 1win account.
- Have you received any information about the other user ID that supposedly activated your deposit? If so, please share those details.
Please feel free to forward any relevant communications to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela