A player from India had deposited 22,000 INR into a 1win account using the UPI payment method, but the deposit was not received. The casino's customer support informed him that the deposit had been activated by another user ID. The complaint was closed due to the player's lack of response to our messages and questions, which prevented further investigation or resolution.
1win Casino - Player is facing issue with deposit.
Amount: 22,000 INR
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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5 months ago
I had deposit 22,00/- INR to my 1win account using UPI payment method on 24th May . I had not received my deposit till date and was in constant touch with the customer support team . They had raised a request and asked me to wait . And now when I contact them , they told me that my deposit was activated by another user ID and I should be careful next time . I have never shared my details to anybody . They can very well ask the other user for kyc and payment screenshots . I have them all but they don’t do anything about this !
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5 months ago
Dear k4wpt94qvd,
Thank you very much for submitting your complaint.
I'm sorry to hear about the issues you've been experiencing with your deposit on the online casino. To better understand your situation and assist you more effectively, could you please provide the following details:
- Any communications you’ve had with the casino’s customer support team regarding this issue.
- Screenshots or records from your 1win account showing the missing deposit and any relevant details.
- The user ID you use for your 1win account.
- Have you received any information about the other user ID that supposedly activated your deposit? If so, please share those details.
Please feel free to forward any relevant communications to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
Dear k4wpt94qvd,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
