The player from Argentina attempted a withdrawal but did not receive the promised code via email to proceed with the process. The player stopped responding to our questions and comments, so we rejected the complaint.
Good day! I tried to make a withdrawal, and I haven't received the email to enter the code they supposedly sent me!! My id is 45603848
Dear Gaston_90,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
When was the last time you tried making a withdrawal?
Have you contacted customer support regarding the issue with the confirmation code? The casino might be dealing with some technical issue right now. Would it be possible to ask customer support to approve your withdrawal request manually?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Hello Vero, today I tried again and it did not send me the code! I tried to contact support and they don't answer me 😕
Hello Gaston, thank you for the information. Have you tried reaching customer support via email as well? Sometimes it may take a while for them to reply.