HomeComplaints1win Casino - Player is facing a delay in the withdrawal process.

1win Casino - Player is facing a delay in the withdrawal process.

Amount: $5,000 ARS

1win Casino
Safety Index:Above average
Submitted: 22 Aug 2023 | Case closed : 11 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Argentina attempted a withdrawal but did not receive the promised code via email to proceed with the process. The player stopped responding to our questions and comments, so we rejected the complaint.

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1 year ago
Translation

Good day! I tried to make a withdrawal, and I haven't received the email to enter the code they supposedly sent me!! My id is 45603848

Automatic translation:
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1 year ago

Dear Gaston_90,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

When was the last time you tried making a withdrawal?

Have you contacted customer support regarding the issue with the confirmation code? The casino might be dealing with some technical issue right now. Would it be possible to ask customer support to approve your withdrawal request manually?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 year ago
Translation

Hello Vero, today I tried again and it did not send me the code! I tried to contact support and they don't answer me 😕

Automatic translation:
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1 year ago

Hello Gaston, thank you for the information. Have you tried reaching customer support via email as well? Sometimes it may take a while for them to reply.

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1 year ago

Dear Gaston_90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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