The player from Italy has experienced a technical glitch while playing roulette. Additionally, he’s facing difficulties withdrawing the winnings to his preferred payment method. Unfortunately, after a closer examination, we ended up rejecting this complaint as per the player’s explicit request and lack of evidence.
1win Casino - Player has experienced technical glitch and struggles to withdraw his winnings.
Amount: €41
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Hi, I played in this casino that you consider good but there is not much good, it is the same as many others that you consider not good and in which I have never had problems. Therefore I urge you to be a little more cautious when giving grades or the like. This casino did not pay me a win of 41 euros. It happened that while I was playing their live roulette "portomaso" I bet several numbers including the one I got but the system did not pay me the win of 41 euros and did not returned the bet. I pointed out to them what had happened by giving the screenshot and everything I could give: now, provider, game. In short, everything. after an interminable time they replied that everything was fine for them and there had been no problems. Too convenient to sort things out like this. For a similar amount (EVEN IF YOU DON'T KNOW) I would never have asked for such a thing, I lose a lot of money in a year so I would never have done it. Not to mention the fact that on this site you can pay with visa and mastercard and they tell you that there are no problems with withdrawing in the same way, but when you try to withdraw a thousand problems arise, they tell you that you have to open unknown electronic wallets or similar . I invite you to post this complaint of mine hoping that it will be useful to others, because these casinos that do what they want must stop and above all as I have already said you should be more careful before evaluating them. Thank you
Automatic translation:
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4 years ago
Dear Vincenzo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide more information regarding the live roulette session so I can understand the whole situation completely? Please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru?
Furthermore, please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Dear Vincenzo,
How would you like to proceed with this case? Have you been able to withdraw your winnings?
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4 years ago
Translation
It will be difficult if not impossible, they should admit that they did not check anything, or that they were wrong. I wish it were possible to proceed as I think, but it cannot be said. These people will continue to do what they want, and you too can do little. At least post my complaint on your page where you say this is a flawless casino. When it comes to these sites and the games they offer sometimes almost obvious stench of scam, one should be very careful to praise their merits.
Edited
Automatic translation:
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4 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you to get your live roulette winnings, but it’s impossible for us at this time.
Are there any funds being held by the casino?
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4 years ago
Translation
Hi, I already told you that it is impossible in my opinion to get anything from these people. I only ask you if it is possible for you to post my comment on your site, and be a little more careful and not too hasty to make judgments on these sites full of scammers. For the rest, forget it, you can't do it with these, they are not honest and that's enough. Thank you
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Automatic translation:
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4 years ago
Unfortunately, after a closer examination, we ended up rejecting this complaint as per the player’s explicit request and lack of evidence. I’m sorry we were not able to help with this case, however, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
