Dear Vincenzo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide more information regarding the live roulette session so I can understand the whole situation completely? Please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru?
Furthermore, please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Vincenzo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide more information regarding the live roulette session so I can understand the whole situation completely? Please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru?
Furthermore, please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela