The player from Italy faces issues with withdrawing 10,000 euros due to not receiving the required verification code. Despite contacting customer support, the issue remains unresolved. The player stopped responding to our questions and comments, so we had to reject the complaint.
1win Casino - Player encounters withdrawal delay.
Amount: €5,900
1win Casino
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I decide to withdraw about 10 thousand euros. On this site, a verification code sent to your email is required to complete the withdrawal process. After a series of successful withdrawals, the withdrawal procedure cannot be completed as the verification code does not arrive on my email. The operator in the chat says that there are no blocks on my withdrawal, I have requested to speak to my vip manager but he has not contacted me yet. The problem has occurred before and as a result, discouraged, I ended up replaying the amount for which I requested the withdrawal.
Automatic translation:
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1 year ago
Dear mariolalla,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you have made any successful withdrawals from this casino in the past?
When exactly did you contact customer support regarding the issue with your verification code?
Have you checked if your email address was correct or if the code has not arrived in the spam folder?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
Translation
The withdrawal limit per time is 450 euros. I made 9 same amount withdrawals to one card and 4 to the other last Friday. Gone well. The cards are the same ones I use to deposit. After this I was unable to withdraw and so I wrote to the assistance. After almost two days I can't complete the withdrawal procedure because the email with the confirmation code hasn't arrived. I heard a few minutes ago from my vip manager confirming that I have no account problems. Will write to support to check if there are any technical problems.
Automatic translation:
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1 year ago
Do I understand correctly that you made 13 successful withdrawals from this casino in the past?
Has the casino support checked if there were any technical issues on their side? Please keep me updated.
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1 year ago
Translation
yes, it says that there are no technical problems. Today I propose the withdrawal again and it doesn't work
Automatic translation:
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1 year ago
Have you tried asking the support if your withdrawal request could be verified manually?
