Dear mariolalla,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you have made any successful withdrawals from this casino in the past?
When exactly did you contact customer support regarding the issue with your verification code?
Have you checked if your email address was correct or if the code has not arrived in the spam folder?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear mariolalla,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you have made any successful withdrawals from this casino in the past?
When exactly did you contact customer support regarding the issue with your verification code?
Have you checked if your email address was correct or if the code has not arrived in the spam folder?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika