The player from Germany deposited in the casino, but the amount wasn't credited to his casino account.
1Red Casino - Player's deposit seems lost.
Amount: €50
1Red Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Hello, I gambled there overnight on April 29 and paid almost 700. A deposit of 50 euros was booked from my account but not credited to 1red. I contacted support and got a vip status there.
They said I had to wait 5 working days for the money to come to my account by itself. When that wasn't the case, all the documents were submitted several times, such as bank statements etc. Several times even. It really wasn't easy for me. It is now being clarified with the payment provider. Asked once a week, it was always waiting for an update. Now, after 6 weeks, I naturally asked again what was going on...
They act as if I hadn't submitted any documents yet and are already requesting everything again. What I've submitted there about 10 times now.
I feel pretty fooled by them. It's about the deposit after the 100 euro deposit of 50 euros. 1red says it failed.
Automatic translation:
Public
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10 months ago
Dear kokatroll,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Red Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if the recipient indicated on the bank statement is the casino itself? Do I understand correctly that you attempted multiple deposits of 50€ in short succession and the amount was subtracted only once from your bank account? Which payment method did you use in order to deposit in the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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10 months ago
Translation
Hello, yes, I paid in several times in a row. With my visa card. 3 attempts in a row are failed at 1red, of which 1 was deducted from my account.
Automatic translation:
Public
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10 months ago
Did you contact your bank about the issue?
Could you please forward the most recent communication between you and the casino to my email at tomas@casino.guru?
Thanks in advance for your message.
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