The player's requesting a refund of his deposits as he is supposed to be self excluded. The complaint was closed as the player stopped responding.
1Bet Casino - The player's requesting a refund of his deposits.
Amount: €4,000
1Bet Casino
Safety Index:Very lowSafety Index
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0.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I got banned from the Oasis in January because I had/have a problem with gaming. Unfortunately, I relapsed again and deposited over €5000 in 3 months and of course lost it. Luckily I've come to my senses now and I'm in therapy, but with a huge mountain of debt. I thought everything was my fault, but after talking to my lawyer about my debts, I was advised to ask for at least the money I had deposited since January, as the site, like any online casino or casino in Germany, is obliged to to keep the OASIS blocking bank, which was not the case in my case despite full verification. It is also illegal in Germany to allow deposits of more than €1000 a month, but this also happened, which the OASIS from Darmstadt also confirmed to me. I've explained my problem to support several times, but they don't take you seriously. I'm trying it now as the penultimate instance here through Casino Guru, and if there's no response I'll have to take legal action.
In addition, I asked the support several times to close my account, but they were persuaded to keep trying. Gambling addiction or player protection is not taken seriously here.
Automatic translation:
Public
Public
2 years ago
Hello tiller52,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you did request for self exclusion directly in 1Bet Casino? Did you ever mention them gambling issues or addiction?
Please note that OASIS is related to sports betting and even if it would be related to casino games, OASIS is working on casinos having German gambling license. As the casino did not have one, they are not obligate to refund your deposits if you did not request for self-exclusion directly from them.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
I have also requested a self-committee several times in live chat
Automatic translation:
Public
Public
2 years ago
Can you please forward a proof of that you have requested for self exclusion in the live chat?
