2 years agoOriginalTranslation
I got banned from the Oasis in January because I had/have a problem with gaming. Then I didn't play for several months until I received promotion from elite24bet. Unfortunately I relapsed and deposited over €3000 in 2 months and of course lost it. Luckily I've gotten my senses back and I'm in therapy, but with a huge mountain of debt. I thought everything was my fault, but after talking to my lawyer about my debts, I was advised to ask for at least the money I had deposited since January, as the site, like any online casino or casino in Germany, is obliged to to keep the OASIS blocking bank, which was not the case in my case despite full verification. It is also illegal in Germany to allow deposits of more than €1000 a month, but this also happened, which the OASIS from Darmstadt also confirmed to me. I've explained my problem to support several times, but they don't take you seriously. I'm trying it now as the penultimate instance here through Casino Guru, and if there's no response I'll have to take legal action.
In addition, I asked the support several times to close my account, but they were persuaded to keep trying. Gambling addiction or player protection is not taken seriously here.
In addition, I asked the support several times to close my account, but they were persuaded to keep trying. Gambling addiction or player protection is not taken seriously here.
- quick deposit
- support does not answer the questions asked
- illegal policies
- Gambling addiction is not taken seriously
Automatic translation:
Elite24Bet Casino
2 years ago
Dear tiller52, please accept our deep apologies, we occurred some technical issues with one of they payment vendoor, as we agreed your withdrawal will be send via bank transfer. Please note that we have already processed the withdrawal and once again we apologies for stressful situation.
