The player from Switzerland had experienced issues with a pending withdrawal from a casino since 12.09.2023. After we had reached out for additional information, the player informed us that the issue had been resolved and the payment had been made. Consequently, we had marked the complaint as 'resolved' in our system.
1Bet Casino - Player's withdrawal request has been delayed.
Amount: 4,772 CHF
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
I made some good winnings and made some withdrawals within my weekly 5k€ limits. I've been paid some payments but my latest payment has been standing since 12.09.2023. I contacted them via email, livechat, vip agent, multiple and multiple times but eachtime they're giving me bad excuses.. and not paying my money.
Public
Public
1 year ago
Dear jiji4747,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please specify when was the last time you successfully made a withdrawal of your winnings from the casino?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 year ago
Dear jiji4747,
I'm glad to hear you received your funds. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
