The player from Italy experienced difficulties withdrawing €326 from his winnings of €6000 after successfully completing the necessary verifications. Despite having made the withdrawal request on December 2, 2024, he did not receive the funds and was concerned about the authenticity of the live chat support and additional non-EU fees deducted from his deposits. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.
1Bet Casino - Player's withdrawal is delayed.
Amount: €6,000
1Bet Casino
Safety Index:Very lowSafety Index
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0.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
Hello,
My issue is solely related to sports betting. I opened my account after completing all the necessary verifications (ID card and face photo). I started playing and eventually won €6000.
I made an initial withdrawal request of €326 via bank transfer. They asked for my IBAN; this was on December 2, 2024, and I still haven’t received anything.
I'm worried because I'm realizing that the live chats are fake, with responses from automated bots. Everywhere I look, I see only negative reviews.
Furthermore, I noticed that extra non-EU fees were deducted from my account for deposits.
I want to withdraw the entire €6000 and put an end to this.
Automatic translation:
Public
Public
1 month ago
Dear christianzurolo74,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
