The player from Germany has experienced technical problem while completing wagering of the bonus feature. We’ve rejected this complaint in our system due to a lack of evidence.
1Bet Casino - Player has experienced technical glitch while playing.
Amount: €3,800
1Bet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I played the Wild Penguin game in the casino on 09/29/22. I bought the bonus games for €1250.
In the game, the prize was around €4,500. The game crashed before the last spin and I was only credited 693.75 euros instead of 4500 euros.
I reported the problem directly to support and was told that the problem would be taken care of. Since then, I've been put off by live support and e-mail service every day. I was assured several times that I would get an answer the next day. Then it says again that there is no update. Since I've been waiting for 11 days now, I'm starting to feel a bit fooled.
Of course, I didn't take a screenshot during the game... (who expects the game to crash in the middle?!).
I would be very grateful if you could help me with the problem.
Best regards
Automatic translation:
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2 years ago
Dear Erwinderechte,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as your game history to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
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2 years ago
Thank you, Erwinderechte, for your email. Please understand that without any supporting evidence we do not have a case. Try to request your game history from the casino directly.
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2 years ago
Translation
Hello Petronela,
That's exactly the problem, despite repeated requests I'm not getting any information about the course of the game...
Automatic translation:
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2 years ago
Dear Erwinderechte,
Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding.
