188BET Casino - Player faced with excessive verification requests.

The betting company is endlessly requesting new verification.

I have already sent them:

Address confirmation

Identity confirmation

Transfer confirmation

QR pay confirmation

They are asking me to take a phone call, but they are not calling me. I am asking them to call me on whatsapp, but they are refusing.

Here's what they are asking for:

1.Full and clear proof of your job or business

2.Full and clear copy of Certificate of Employment or Employee's ID

3.Confirmation of relationship with the person and explanation of the reason of transferring money into your Bank Account

4.Provide us with the information of your legitimate source or origin of wealth by truthfully and completely answering the Source of Wealth Questionnaire form.

5.They are asking me to take a phone call, but they are not calling me. I am asking them to call me on whatsapp, but they are refusing.

I am not obligated to provide them with this information.

This is my personal data.

I've already confirmed my identity.

I want them to at least return my deposit

Dear Anadi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly, ad occasionally can request source of funds documentation.

• Do I understand you refused to fill out a questionnaire regarding the source of your funds deposited in the casino?
• Could you please specify since when are you a player of the casino and how much have you deposited in the casino overall?
• Could you please share your attempts to arrange a phone call with the casino? Send the information to my email at tomas@casino.guru, alternatively post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Anadi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.