14red Casino - Player is suggesting that he shouldn’t be accepted by the casino.

I started playing with 14red earlier this year after their online support assured me that players from the UK were fine to play..after depositing over £1000 I find they have no licence at all to serve the UK. That it fraud. I hav emailed 14 red and will update this accordingly.

Dear B Soanes,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked terms and conditions, and this is what I found"

"Registration is prohibited to residents of the USA, Turkey, Israel and Singapore as well as residents of any other country where prohibited by local laws. It is your responsibility to know whether the registration or use of an Account is allowed within your jurisdiction. We are under no obligation to refund any funds you may have wagered or won through such account."

Please could you forward me a confirmation from the support affirming you that the players from United Kingdom were allowed to open an account? My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply and update.

Best regards,

Petronela

Thanks bear with me. I will get it to you tomorrow. Regards Ben

No problem. I will be waiting for your reply patiently.

Thank you very much B Soanes for your quick reply via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello B Soanes.

I am very sorry to hear about your situation. Have you confronted the casino about this fact? What happened with your deposited funds? 

Thats right yes Josef

B Soanes, I have just finished with the investigation of your case. I am very sorry to inform you, but we are forced to reject this case. We believe you are not entitled to the deposit refund, you legitimately registered and lost the deposited amount in the 14Red Casino (if you haven't played your deposit it would be a different case). Also, see the part from their T&Cs below.

The fact that the casino is operating on the UK market with Curacao license should be discussed with the UK regulator and we recommend you inform them because we cannot interfere.

In the future, we recommend you choose only the casino with UK license but also with at least a very good reputation on our website. See the link below.

https://casino.guru/top-online-casinos#tab=RECOMMENDED

Best regards, Jozef

Casino.Guru