12Play Casino - Player’s account has been blocked.

Very noob casino. Deposit with 400 only win 2350 when withdraw they ask me to wait 5 day for verification. After 5 they told me that my acc will suspend according opposite betting.. I ask for the proof they don’t have any although they blame management and not let me have contact number to contact the management. Warning this casino you win more big they won’t give you any money. And at the end the block all live chat and account.

Dear Gigi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise which games you’ve been playing? Ideally, please forward your game history along with any relevant communication between you and the casino to petronela.k@casino.guru.

I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

They blocked my account, I can’t snap my game history. Their live chat also blocked me, this is the screenshot I had left. After that they blocked all my live chat and account.

Dear Gigi,

Could you please advise which games you’ve been playing? Is this complaint sports betting related or you have accumulated your winnings while playing casino games? Thank you in advance for your reply.

I play AG live baccarat in that casino. I deposited 400 and win 2350. The turnover is reached and I ask the customer service do I can withdraw. They said can and after I withdraw they said that need wait 1-5day verification. So I wait until day 3 they block my acc.

Thank you very much, Gigi, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

ok

Hello Gigi.

I am afraid that without game history, I need to ask casino representatives to stepped into the case and clarify what happened.

okie you can ask the casino but I bet they won’t give but idk. Just try it I hope I can get my money back, atlest my deposit money

We would like to ask the 12Play Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

I am very sorry Gigi777, we hope that casino will reopen your complaint later.

The casino can reopen this complaint anytime.