123 Vegas Casino - Player’s withdrawal has been delayed.

If you take $500 from the no deposit bonus and start processing a withdrawal of $180 according to the terms, you can only allow $100.

When I send kyc documents, they only accept documents written in English.

Dear ****,

Greetings from 123 Vegas Casino!!

We are sorry to inform you that we are unable to verify your kyc documents, because they are not in English language.

We request you to share valid KYC documents in English language.

- Front and back copy of Government ID Proof (Driving License/Passport/State ID),

Address Proof: Utility bill (recent bill under your name and address, Electricity/water/Internet) or regular bank statement with an address, not virtual banks (Chime, Varo, etc).

Note : KYC documents shared must be in English. If it is in any other language then, they should be undersigned with a legal attestation by any Lawyer/Attorney/Legal Advisor in English as proof of valid verification.

Below mentioned documents are not accepted as address proof:

1) Virtual banks (Chime, PayPal, Varo, etc.) or credit/debit card notice.

2) Hospital/Doctor/Hotel/Store etc receipts won't be considered.

3) Private finance company's statement.

4) Tax/insurance/unemployment papers.

5) Canceled check

6) Closed envelope with only visible address/cropped format

NOTE: The documents shared should be of a recent three-month period.For bank statements/credit cards kindly share the last 3 months' statement in pdf format or proper image.

If you have any more concerns don't hesitate to chat with us.

Regards,

KYC Team,

Contact Us:

Online Chat (24/7)

Email: kyc@123vegascasino.com

Dear manamen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and finding out what documents exactly are required and providing them in the best possible quality, correct format, and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you started the verification process? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

I think I applied for the withdrawal about a week ago. After that, I would appreciate it if you could guide me where and how to fix the documents. I thought it was written in English that the signature of an expert witness was required, but I hope it was a joke.

Thank you, manamen, for the forwarded emails. Please understand that casino has the right to ask for your personal documents to be translated into English if they do not offer Customer support in your language.

I'm afraid you need to have your personal documents translated and submitted again. Please let me know how you'd like to proceed.

thank you very much. Any more time would be a waste of time.

If I had one request, I would appreciate it if you could add to your site that Japanese people take time to kyc.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.