The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
123 Vegas Casino - Player’s withdrawal has been delayed.
Amount: $100
123 Vegas Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
123 Vegas Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I requested a withdrawal on the 20th of October and was verified the next Day. When I contact them they say it's in process but I hear nothing else and they are well outside of their terms and conditions.
Public
Public
2 years ago
Dear Cbutters,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
This is ridiculous! I just got off with their chat help and they ask me for my bitcoin address again because they said it expired whatever the h*** that means.
Public
Public
2 years ago
Dear Cbutters,
We have reviewed your case. Your withdrawal has been processed yesterday. Could you please confirm once?
Regards,
123VegasCasino
Public
Public
2 years ago
Thank you very much, 123VegasCasino, for your reply.
Dear Cbutters,
Could you please confirm once you receive your payout? Looking forward to hearing from you.
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Cbutters, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
