123 Vegas Casino - Player’s struggling to complete account verification.

this site is the same as royal vegas slots im geten thesame system wait for the email blah blah its been over a week since my id was verfied

Dear malmal40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have been kyc it is the same company as royal vegas i think they seem to say the same thing in love chat royal vegas slots i been waiten 2 weeks on paymemt

royal vegas just payed me so i think this site will to eventully

Hello malmal40,

Have there been any developments since our last conversation, please? 

not yet but i belive they will pay me monday or tuesday it seems there the same as royal slot mcasino that payed me last week same setup

still nothing i relly thought it would be today now my struggle is will i be payed before christmas 23 rd everything drops out to the 30th my godness

Thank you very much, malmal40, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Yes now im being ingored on live chat i tryed to resolve i dont know whats gonna happen now

fin payed after 14 days this case is closed

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, malmal40, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru