The player from South Africa, who had a fully verified account, had experienced issues with his second withdrawal from an online casino. The casino had requested bank statements, which the player had provided, but he had remained skeptical due to the casino's reputation. The casino had eventually transferred the 12,000 Rand withdrawal to his account. We had marked the complaint as 'resolved' following the successful resolution of the player's issue.
10bet Casino ZA - Player has a withdrawal issue.
Amount: R12,000
10bet Casino ZA
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
10bet Casino ZA has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Good day ,
I play with this casino and my account is fully verified. Now I want to withdraw for the second time my winnings , but they block the wallet with that I need to sent papers ( bankstatements) . They even called me to say the account is ok . But I have a feeling … I saw the casino has not a good reputation. To late for now . They keep promising that they will solve it.
i have everything ( conversation on screenshots)
can you please help or assist me ?
kind regards
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8 months ago
Dear Beast777,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 10bet Casino ZA.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if you submitted the bank statements the casino is asking for?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Hi Tomas ,
yes did bankstatements, but suddenly yesterday eve they ask me how much I wanted to get payed out . After I told them I openend a case at Guru , in 5 min the 12.000 Rand was on my account. So yeah …… I’me happy ( you guys are awesome 🍀.. so problem solved after long breath ….. kind regards , Dave
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8 months ago
Dear Beast777,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
