0x.bet Casino - The player struggles to withdraw his balance.

Don't play this shit, you won't be able to draw a conclusion. I made a deposit with binance, then I wanted to make a withdrawal to the address of my wife’s wallet and they didn’t let me say that it was a duplicate account, but there was no duplicate, shorter than the excuse that I wouldn’t make a conclusion. A great week went by and nothing. In my opinion the best casino is Stake Solcasino Betfury. If I can draw a conclusion I will write but I do not believe that I can.

Hello Igor93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 0x.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that you need to use your own deposit and withdrawal method otherwise the casino may even block your account and void any balance on it.

Looking forward to your answer.

Regards,

Nick

Hello Igor93,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru? Does your wife has a casino account as well or anybody else from your household?

Thank you Igor93 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Igor93,

I'm Michal, and I have taken over your complaint. I have reviewed this case and want to check a few things with you to better understand the situation. Do I understand correctly that you have deposited into the casino with your Binance account/wallet? If so, why have you requested the withdrawal to be to your wife's wallet, not yours? I will contact the casino to see if I can help.

We would like to invite 0x.bet Casino to join the conversation.

Dear 0x.bet Casino,

Can you please provide some information about the player's withdrawal? Do you have any valid proof that made you think that there are more accounts created by the player? Can you please forward any relevant evidence to back up your claim to my email michal.k@casino.guru

Dear Igor93,

You probably were not familiar with this before, but it is an industry-standard that casinos have rules like this:

Deposits / payments

5. The User may only use his/her own personal credit/debit card or virtual currency wallet or other payment method to deposit to/withdraw from the User’s Account. The name written on the credit cards, or registered on the payment accounts used for deposits or payouts must correspond to the name registered on User’s Account.

So I can understand the casino that they have "suspended" your withdrawal until the situation is explained.

We need to wait for more information from the casino to have a better insight into the whole situation.

Dear Michal,

Regarding this case, the user tried to withdraw funds to a crypto address that is used in several other accounts in our casino.

We have canceled the payment and advised that we will not be able to process this transaction due to duplicates.

We follow our rules, so we checked if the user still has accounts in our casino and asked him to block them.

To which the player began to respond in a rude manner "that there are no accounts, you are a scam casino and return my funds". That is, he refused to cooperate. At most, there is a similar review on another portal with the same content, but with a female nickname, so we treated this player with special cautiousness.

Since it was already said above - using other people's payment methods is prohibited in our casino, we have every right not to approve the transaction and block the account.

But due to the fact that we care about our beloved players and want to maintain our reputation for loyalty and professionalism, we ask you, Igor93, to go through verification.

You need to upload the necessary documents and if our responsible department approves them, then you will be able to withdraw funds. You can do this in your profile on our website.

Thank you for your understanding!

Kind regards,

0x.bet Team

Thank you for your reply, 0x.bet team.

Dear Igor93,

I can understand your frustration, but rude behavior toward casino support is usually of no help at all. I kindly ask you to refrain from such behavior in the future, as in some situations it can be the reason for the casino to stop communicating with you and close your account completely.

However, as the casino has stated, you will be allowed to go through a verification process, which is a standard procedure, and I would kindly advise you to provide all the documents requested by the casino so that the process can be completed successfully.

Dear Igor93,

We are sorry that you were not satisfied with our service.

Moreover, you keep posting negative reviews about our casino on other services. Despite the fact that you have violated the rules of our casino, we have made every effort to ensure that you get your money and be satisfied.

Thank you Casino Guru and Igor93 for cooperation.

Kind regards,

0x.bet team

Dear All,

I apologize for my late reply. Thank you all for your responses.

Dear Igor93,

Do I understand correctly that you have successfully passed the verification process and submitted a withdrawal?

Did you receive the funds? 

Thank you for the response, Igor93.

Did you successfully receive the funds? Can we consider your complaint to be resolved?

Yes, sure

Dear Igor93,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

I would like to thank both parties for their cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal

Casino.Guru