0x.bet Casino - Player struggles with account recovery at 0xbet.

Hi,

I have two accounts on 0xbet which is a problem, I am fully aware that I had to give this to the attention of their support first. Although my first account had a 2FA on it I lost acces due to stolen phone.

After everything was fine again, there was allot of stuff to be done. One of these things was making a new email adress, so in short I also lost acces to the email from which I registered.

This email was not important to me at all, since it was mainly used for casino's and other online stuff and very old, so daily spam.

0xbet asks me to send an email from the account I wish to close, since this is not possible they tell me there is no other way.

I disagree, I am able to login on my old account if they would delete 2FA, and I could change my email that way.

Now they send me copy pasta emails, there is no proffesional feedback, and I feel like being left alone just like that.

Whenever a user deletes their email and is not able to communicate that way, they should have no problem at all updating it through support.

But since it's regarding a withdrawl, there is zero customer support. But making 5 deposits on my second account in 6 months with the same personal details (phone/adress) etc there is no problem at all.

I wish that 0xbet would take this issue seriously and in a professional way, I even advised them to take my KYC documents to resolve this quicker, no response to that either, just a copy pasta email.

Dear raketslet,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 0x.bet Casino.

Please understand, that we won't ask the casino to compromise the security of the account, by circumventing its current protection (2FA, the necessity to contact the casino using a registered email)

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you tried reestablishing your email? Depending on the email provider, you should be able to restore your access to your email first. https://answers.microsoft.com/nl-nl/outlook_com/forum/all/how-to-regain-access-to-hotmail-account-when/5ee8c824-3ce2-4019-a384-edd2a2f21c5c

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

The account has been deleted as stated before, and doesn't excist anymore. I've tried but its gone.

Update:

After three days of no communication I've sent them an email:

The current issue is when I'm trying to withdraw to my deposit method it gives me an error saying account balance too low. I've just withdrawn to my bank with Nodapay but for now it says Frozen.

I'm awaiting for them to fix this, although I'm already extremely pleased that they have fixed the double account issue. Let's wait and see if withdrawing is without issue.

Got an email today, that my withdrawal was underway. Checked my bank account and I received it.

I want to note that even though they helped me and fixed the issue (which they probably didn't need to) they are still having regular withdrawal issues to where U have to wait a couple of days simply because it's frozen or U get a error message.

They should really fix this.

Apart from that, communication could be better with less copy pasta emails, but this is a minor issue.

My respect goes out to 0xbet for handling this issue, it's highly likely because they are aware I made this post. So a big thank u to Casino Guru for being here for us.

Thank u Casino Guru and 0xbet for working this out.

Resolved.

Dear raketslet,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru