Dear aryanboy888,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're experiencing.
To better understand your situation, could you please clarify a few details?
- When was your account blocked, and how long has it been since you were informed about the 7-day timeframe for receiving your deposits?
- Have you received any further communication from the casino after their initial message?
- Did you use any specific payment method to make the deposits? If so, have you checked if any partial refunds have been processed?
Additionally, if you have any relevant communication with the casino (such as emails or chat logs), please feel free to forward it to petronela.k@casino.guru. This will help us get a clearer picture of your case.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear aryanboy888,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're experiencing.
To better understand your situation, could you please clarify a few details?
- When was your account blocked, and how long has it been since you were informed about the 7-day timeframe for receiving your deposits?
- Have you received any further communication from the casino after their initial message?
- Did you use any specific payment method to make the deposits? If so, have you checked if any partial refunds have been processed?
Additionally, if you have any relevant communication with the casino (such as emails or chat logs), please feel free to forward it to petronela.k@casino.guru. This will help us get a clearer picture of your case.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela