HomeComplaints0x.bet Casino - Player’s account is closed, and funds are delayed.

0x.bet Casino - Player’s account is closed, and funds are delayed.

Amount: 290 ₮

0x.bet Casino
Safety Index:High
Submitted: 06 Sep 2024 | Resolved : 13 Sep 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 months ago

The player from Russia had their account blocked despite verifying their identity and was promised a refund of 290 USDT within 7 business days. However, their requests were ignored, and emails went unanswered. The issue was eventually resolved, and the player received their money back. The complaint was marked as 'resolved' in the system.

Public
Public
2 months ago
Translation

After verifying my identity, customer support informed me that my account was blocked, but I would receive my deposits of 290 USDT within 7 business days. In the end, my requests are completely ignored. My emails are going unanswered. Case ID: D5KS41

Automatic translation:
Public
Public
2 months ago

Dear aryanboy888,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're experiencing.

To better understand your situation, could you please clarify a few details?

  • When was your account blocked, and how long has it been since you were informed about the 7-day timeframe for receiving your deposits?
  • Have you received any further communication from the casino after their initial message?
  • Did you use any specific payment method to make the deposits? If so, have you checked if any partial refunds have been processed?

Additionally, if you have any relevant communication with the casino (such as emails or chat logs), please feel free to forward it to petronela.k@casino.guru. This will help us get a clearer picture of your case.


I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela



Public
Public
2 months ago
Translation

Yesterday I got my money back. Thank you.

Automatic translation:
Public
Public
2 months ago

Dear aryanboy888,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru 



Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news