The player from Brazil was experiencing difficulties with receiving his prize won in the social media promotion for more than three months. Due to the complications with the delivery of the prize, the casino paid the value of the prize to the player via bank transfer in a few days after submitting the complaint. The complaint is resolved.
Zythbet Casino - Player’s criticizing false advertisement of bonus.
Amount: 50 R$
Zythbet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
This casino is totally fraudulent, they did a giveaway on Instagram where to participate I would have to deposit at least R$50.00 (remembering that you can't withdraw anything without playing so I lost my money). They gave me 90 days to send me the prize, I won this draw on 10/11/2021, today is 02/27/2022 and nothing, they don't answer me, they don't give me any feedback, I'm outraged at the cock face they you still have to treat influencers who try to contact me badly so that they respond to me, casino garbage, should be punished in court
Automatic translation:
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2 years ago
Dear Hudson,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
Please advise where did you find the promotion and if it was organized by casino directly. If you have any supporting evidence that you have won the prize, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Thank you very much, Hudson, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello, Hudson,
I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Zythbet Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Zythbet Casino Team, could you please provide us with an update on the prize state? When can the player expect the prize to be delivered?
Thank you in advance for providing the information.
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2 years ago
Hello,
We have contacted the customer directly and the issue has been resolved:
- The referred delay on the prize (iPhone 12) happened due to delays of posting and processing due to the COVID-19 situation.
- said so, we have opted to send the amount of the prize in form of bank transfer (PIX) to the customer, which is already been received at this stage.
We apology for the delays regarding the social media promo, stating that the delays occurred for reasons beyond our control.
In case you need further information we’ll be glad to help.
Best regards.
Zythbet Team.
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2 years ago
What great news! Thank you, Hudson, for confirming and for using the Casino Guru complaint resolution centre. I am very glad your issue has been solved. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, too, Zythbet Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.guru
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