Zythbet Casino - Player’s criticizing false advertisement of bonus.

Esse cassino é totalmente fraudulento, fizeram um sorteio no Instagram onde para participar teria que depositar no mínimo R$50,00 (lembrando que não da pra sacar nada sem jogar então perdi meu dinheiro). Deram 90 dias para me enviar o prêmio, ganhei esse sorteio dia 11/10/2021, hoje é dia 27/02/2022 e nada, eles não me respondem, não me dão nenhum retorno, estou indignado com a cara de pau que eles tem de ainda tratar mal os influenciadores que tentam o contato para que eles me respondam, um lixo de cassino, deveria ser punido judicialmente

Dear Hudson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Please advise where did you find the promotion and if it was organized by casino directly. If you have any supporting evidence that you have won the prize, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Hudson, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Hudson,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Zythbet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Zythbet Casino Team, could you please provide us with an update on the prize state? When can the player expect the prize to be delivered?

Thank you in advance for providing the information.

Hello,

We have contacted the customer directly and the issue has been resolved:

• The referred delay on the prize (iPhone 12) happened due to delays of posting and processing due to the COVID-19 situation.
• said so, we have opted to send the amount of the prize in form of bank transfer (PIX) to the customer, which is already been received at this stage.

We apology for the delays regarding the social media promo, stating that the delays occurred for reasons beyond our control.

In case you need further information we’ll be glad to help.

Best regards.

Zythbet Team.

What great news! Thank you, Hudson, for confirming and for using the Casino Guru complaint resolution centre. I am very glad your issue has been solved. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Zythbet Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru