Zumospin Casino - Player’s deposit is missing.

4 days ago I made a deposit via my debit card of €250 the money never appeared in my betting account the company told me that they did not receive the money what documents did they ask me for the confirmation from my bank and from my account they have that the money is gone and of course the proof of payment

I have sent them 4 emails since Monday, no one has responded to me on live chat, all they tell me is that my request is being processed, to be patient, and that was not enough, as soon as I found out that I filed a complaint with them, they also closed my account with the pretext of gambling

i have played over 31 in the last 10 years this thing its my first time we are talking about big cheaters if you can help me i can provide you and whatever documents you need ask me whatever you want i will send it to you

Dear koufadakis1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I would like to inform you that I am not going to deposit there again anyway, they have closed my account my deposit money, I called my bank and they have left my bank account and they have been approved, all the receipts and confirmations are there, the casino is here and for 5 days it has not given an answer, I don't think they have received the money, something else is happening, maybe it is crooks

Dear koufadakis1,

Be sure to forward the payment confirmation from your provide to the casino as soon as possible. After that, locating lost deposits may take up to a month as the casino has to locate the funds and re-add them to the player's account.

Please let us know in case of any update.

Dear koufadakis1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.