The player from Croatia encountered a restriction message when attempting to register at the casino, despite Croatia not being listed among the restricted countries in the terms. The Complaints Team informed that without an account, no further assistance could be provided, as the casino had discretion over access restrictions. The player was advised to consider other casino options. The complaint was closed as the situation could not be resolved.
Zumospin Casino - Player faces registration issue due to country restriction.
Amount: ??
Zumospin Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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3 months ago
When I try to register to casino It always pop up message that my country is restricted.However I look at your terms and Croatia is not in restricted countires
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3 months ago
Hello Planq,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Zumospin Casino.
Unfortunately, if you do not even own an account in the casino, there is basically nothing we can do about it. The casino reserves the right to block access to players from any country if they decide so.
I would simply recommend to find a casino which allows you to register and play there.
Looking forward to your answer.
Regards,
Nick
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3 months ago
I undertstand that but they block countries which are not included in their Restricted countires in Terms & Conditions
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3 months ago
Dear Planq,
Thank you for your understanding. Unfortunately, as you do not have an account with the casino in question, there is nothing further we can assist with in this particular case. The decision to restrict players is entirely at the casino's discretion.
As previously recommended, we encourage you to explore other casino options that may be more suitable for you. You can find a list of top-rated casinos here: https://casinoguru-en.com/top-online-casinos.
With this, we will proceed to close the complaint. If you have any further inquiries, feel free to reach out.
Best regards,
Nick
