The player from Brazil had experienced an account closure at Zulabet Casino with a pending withdrawal that had not been processed. He reported that he had not been asked to complete a full KYC verification and this had been his first withdrawal attempt. The casino had informed him that the withdrawal was in progress, which he found unsatisfactory. We had asked the player to provide relevant communication between him and the casino, but he did not respond. As a result, we could not investigate further and had to reject the complaint.
Zulabet Casino - Player's account has been closed with a pending withdrawal.
Amount: 360 R$
Zulabet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
Translation
They closed my account and have not completed my withdrawal requested on 01/18/2024. Suspicious casino, likely a scam!
Automatic translation:
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9 months ago
Dear adrianolimaky,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Zulabet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
Have you received any explanation from this casino as to why your account was closed?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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9 months ago
Translation
A full KYC verification was not requested.
This was the first withdrawal (not completed).
The explanation they gave me was that the withdrawal was in progress (nonsense)
Automatic translation:
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9 months ago
Please forward any relevant communication between you and the casino regarding your account closure to veronika.l@casino.guru. Alternatively, you may post screenshots here. Thank you.
