Zulabet Casino - Player is unable to cash out her winnings.

They have my information and still no cashing me out

Dear celessparker,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Zulabet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you kindly confirm that you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

Could you please advise what the status of your withdrawal request is? Is it pending, processed or has it been canceled by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear celessparker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.