The player from the United States had trouble with her withdrawal, despite having provided all necessary information. The Complaints Team had reached out to her for more details to better understand her situation. However, the player did not respond to the team's inquiries within the given time frame. As a result, we were unable to investigate further and had to reject the complaint due to the lack of communication from the player's end.
Zulabet Casino - Player is unable to cash out her winnings.
Amount: $100
Zulabet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Zulabet Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Dear celessparker,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Zulabet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly confirm that you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
Could you please advise what the status of your withdrawal request is? Is it pending, processed or has it been canceled by the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
