ZotaBet Casino - Player's withdrawal requests are being denied.

They continued to reject my withdrawals based on wanting a document that doesn't exist. And when they did process it (the last time in May 2023), the next time (21june23) they did the same thing again and unbeknownst to me rejected it while I was playing and I lost it all. Dodgy. Don't use them coz they won't help.

They wanted An online bank statement screenshot that displayed my full name and the full card number of the debit card associated with it. What bank would ever put those details all together on the screen? I provided photos of the card and statements and every image I could but it wasn't enough.

The deposit of $30 didn't even come from the card they wanted documents for. All my wins and withdrawals had come from and gone to the exact same bank account which was originally verified in January 2023.

Is it just a ploy to lure players into keep on gambling Until they don't have anything left to withdraw?

Dear davidc2001, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise how much money you currently have in your casino account? Do I understand correctly that you lost all winnings you initially wanted to withdraw?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear davidc2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes you are right in your understanding that I lost all winnings I initially wanted to withdraw?

Could you please advise how much money you currently have in your casino account?

Balance =$0.24

I made multiple attempts at sending documents for verification along with multiple attempts to request withdrawal. They rejected my withdrawal everytime and the amount I thought I had Locked for withdrawal would unknowingly return to the balance I was still playing with.

Sorry I didn't see your response previously.

Thank you for your reply, davidc2001.  Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

Please, let me know if there is anything else we could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

I understand all that... And I knew the money would never be refunded once I gambled it...

But my complaint still stands that the casino repeatedly asked for a document that does not exist or a screenshot of my online banking with full card number which does not exist. The fact that they processed two withdrawals previously without these documents after repeatedly asking for them a month earlier, must be evidence against the necessity for what they were asking me for. (They didn't get it then and they still processed it)... Is it a ploy to frustrate players into playing away all their winnings??? It took a week or so last time and cost me only $200 of my winnings... This time they got it all.

If it is not a ploy then can they answer why previous withdrawals were processed and transferred to my bank account?

Although I understand your point, we unfortunately, do not proceed with complaints like this if there is no balance left in the account. However, you can always share your experience by writing a user review where more players could read about the issue you came across.

I apologize, but due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.