The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
ZotaBet Casino - Player’s withdrawal has been delayed.
Amount: €500
ZotaBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Unfortunately, a payout was also accepted for me and apparently transferred. This has not arrived on my account. They don't give out a transfer confirmation or anything like that. I was just advised that it was my bank but should I go to my bank and say that money is missing from a deposit from and that of anyone?
Unfortunately, it's sad that a license is issued for something like this.
Gambling should be done with games and not with payouts.
No recommendation!!!!
Automatic translation:
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1 year ago
Dear Matthias,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope I understand correctly that your deposit has not been successfully credited to your casino account.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
No, this is about a payout of the winnings that were also accepted by the casino and should go into my bank account
Edited
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1 year ago
I understand now. Could you please advise how many days ago was your withdrawal requested?
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1 year ago
Translation
Requested on May 25th and accepted by Zotabet on May 2nd
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Matthias, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
