The player from Germany reported that Casino ZotaBet allowed her to play despite an active OASIS ban, which was a violation of legal regulations and player protection measures. She contacted customer service but did not receive a satisfactory response. We informed her that OASIS is mandatory only for casinos licensed under German law, while ZotaBet Casino is licensed under Curaçao Antillephone. The complaint was rejected due to the player's lack of response to our follow-up questions.
ZotaBet Casino - Player allowed to play despite ban.
Amount: €120
ZotaBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Subject: Allowed to Play Despite OASIS Ban at Casino ZotaBet - Complaint
Hello everyone,
I want to share a serious issue and hope for your support and advice.
Despite my active OASIS ban and a player protection ban, Casino ZotaBet allowed me to play. As you know, the OASIS ban is intended to protect vulnerable players and should be strictly adhered to. The fact that I still had access to play clearly shows a violation of legal regulations and player protection measures.
Here are the details:
Casino: ZotaBet
Description: Despite my ban, I was able to log in and play. I have screenshots and account statements as proof that this indeed happened.
I have already contacted ZotaBet’s customer service and am awaiting a response. However, so far, I have not received any satisfactory explanation or apology.
I want to make this issue public to warn other players and hope that the casino will be held accountable. Has anyone had similar experiences? What steps can I take to ensure the casino is held responsible and that such incidents do not happen again?
Thank you for your support.
Automatic translation:
Public
Public
3 months ago
Dear partnercash2008,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZotaBet Casino.
Please understand OASIS is a self-exclusion scheme where participation is mandatory only by the casinos licensed under the German license. The protection doesn't extend to online casinos outside of German license. ZotaBet Casino is licensed under Curaçao Antillephone https://casino.guru/licensing-authorities/curacao-license-3
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your casino account closed?
- Have you informed the casino about any gambling problems directly?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
