Zodiacbet Casino - Player’s payment approval delayed.

Ich warte seit dem 30. Juni 2024 auf die Genehmigung der Zahlung

Es ist ein Betrug auf Lc, sie verkaufen es weiter, ich empfehle es nicht

Dear Alon852,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Das erste große Casino seiner Art

Nach 7 Tagen wird meine Auszahlung nicht genehmigt

Wenn ich nicht verifiziert wäre, könnte ich die Auszahlung nicht anordnen

Vor ein paar Tagen schrieb ich an LC und bekam die Antwort, dass alles in Ordnung sei

Zahlung immer noch nicht genehmigt

Gestern habe ich erneut an LC geschrieben und eine verwirrende Antwort erhalten. Ich habe alle Screenshots gemacht

Nach 6 Tagen wurde meine Zahlung storniert! Keine Infos, nichts!

Das schlechteste Casino, das ich je gesehen habe, sie tun alles, um keine Auszahlungen zu verhindern, sie schleppen, sie schleppen

verdammter Betrug

Thank you very much, Alon852, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Alon852 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Zodiacbet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear CasinoGuru representatives, 

We can confirm that the withdrawal was not approved due to bonus manipulation. During the review process, our relevant department detected that the player had breached one of our rules outlined in our Terms and Conditions. 

https://zodiacbet.com/pages/terms-and-conditions

8.8.1. Casino bonus manipulation amongst others, may consist of: 

(d) Placing bets of amounts higher than 12€ (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower. 

8.8.3. In case of bonus manipulation ZODIACBET reserves the right to deduct all winnings accumulated.  

With the bonus claimed, the maximum bet stake the player was allowed to place was 2.50 €. However, the player placed numerous bets which exceeded this limit breaching this rule mentioned above.

After detecting the Bonus Manipulation, the wrongfully accumulated winnings were redeemed, returning the account balance to the initial deposit. The player was duly informed of this. Once he withdrew his funds, he continued to deposit and use our platfotm.

Regards,

ZodiacBet Casino

Thank you for the update Zodiacbet Casino representative. Would it be possible to provide the betting history of the player for review of the violation of the max bet rules? You can forward any evidence to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Thank you for providing the information Zodiacbet Casino representative. While there are clear violations of both sums mentioned in the max bet rule I recommend implementing a pop-up that will inform the players what is the max bet rule they should adhere to while wagering their bonus.

Dear Alon852, the casino has provided me with your gaming log activity which shows numerous violations of the max bet rules. We think that this rule should be enforced at the software level, i.e., that the casino's software or website shouldn't let players place higher bets than the limit. If software enforcement is not possible, each case should be judged separately, so that only players who have broken the rule knowingly and systematically to gain an advantage are punished. As we believe you have gained an unfair advantage in this case, we will reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter